Privacy Policy
Last updated September 15, 2025
Heather Fillmore Coaching respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use The Bold Nine mobile and web services and when you visit any related properties we control.
By using The Bold Nine, you agree to this Privacy Policy. If you do not agree, please do not use the service.
1. Who we are
Legal entity name: Heather Fillmore Coaching
App name: The Bold Nine
Address: 1620 Palomino Circle, North Logan, UT 84341, USA
Contact for privacy requests: [email protected]
or +1 801 867 8108
2. What this policy covers
This policy applies to The Bold Nine client portal and any support pages or forms we operate for the app. It does not cover third party websites or services that we do not control.
3. Information we collect
We collect information in three ways.
A. Information you provide
Examples include name, email address, and phone number when you create or access an account, join the community, enroll in courses, or contact support.
B. Information collected automatically
When you access the service, our systems may log technical details such as IP address, device type, operating system, app version, and basic usage events needed to operate and secure the service. We do not use third party analytics tools on the app at this time.
C. Information from service providers
We use Mingo CRM also known as to operate core features of the app. In doing so, we may process your account and usage information within that platform strictly to provide the service.
We do not collect precise location. We do not collect government identification numbers, health data, or financial account numbers through the app. If this ever changes, we will update this policy.
4. How we use information
We use your information to provide and improve The Bold Nine. Typical uses include account creation and login, delivering community and course access, maintaining security, troubleshooting, preventing fraud or abuse, sending service messages, and responding to support requests.
If you opt in, we may send educational and promotional emails about new content or events. You can opt out of marketing emails at any time using the unsubscribe link or by contacting us. Service emails that are essential to your account will continue.
Push notifications are used for service messages only if you allow them in your device settings.
5. Legal bases for processing
For users in the United States, we process information with your consent, to perform a contract with you, to comply with law, and for our legitimate interests such as service improvement and security.
6. How we share information
We do not sell your personal information.
We share information only with:
Service providers who help us operate the app such as CRM hosting and email delivery.
They may access information solely to perform services for us and must protect it.
Authorities if required by law or to protect rights, safety, and security.
Successors in the event of a corporate transaction where information transfer is necessary and lawful.
Others with your explicit consent.
7. Data retention
We keep personal information only as long as needed for the purposes described in this policy. Our baseline retention period is at least 30 days and longer where required by law, for security, for dispute resolution, or to maintain accurate records. When information is no longer needed, we will delete it or de identify it.
8. Security
We use administrative, technical, and organizational measures designed to protect your information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is guaranteed. If you believe your account has been compromised, contact us immediately at the email above.
9. Your choices and rights
Your choices include:
Access, correction, or deletion. You may request a copy of your information, ask us to correct it, or ask us to delete it subject to legal allowances.
Marketing preferences. You may opt out of marketing emails at any time.
Push notifications. You can control notifications in your device settings.
Submit requests by emailing [email protected]
. We aim to respond within 30 days.
US state privacy notices
Residents of certain states including California, Colorado, Connecticut, Utah, and Virginia may have additional rights such as access, deletion, correction, portability, and the right to opt out of targeted advertising. To exercise these rights, email [email protected]. If we decline a request as permitted by law, you may appeal by replying to our decision and writing Appeal in the subject line. We will review and respond within the time required by your state law.
We do not sell personal information. We do not use sensitive personal information for purposes that require a right to limit under applicable law.
10. Children’s privacy
The Bold Nine is intended for individuals aged sixteen and older. We do not knowingly collect information from children under sixteen. If you believe a child under sixteen has provided information, contact us and we will take appropriate action.
11. Do Not Track
Some browsers send Do Not Track signals. The service does not respond to these signals. You can manage other privacy settings at the browser or device level.
12. International users
The service is intended for users in the United States. If you access it from another region, you consent to the transfer and processing of your information in the United States subject to this policy.
13. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top shows the most recent change. Your continued use of the service after a change means you accept the updated policy.
14. How to contact us
Privacy questions and requests
Email: [email protected]
Phone: +1 801 867 8108
Mail: Heather Fillmore Coaching, 1620 Palomino Circle, North Logan, UT 84341, USA